Last updated: 19 September 2025

To support the operation, maintenance, and development of the Townzie Platform, a service fee is applied to certain Listings.

Unless stated otherwise, all service fees are charged to the Listing Author (Host) and are deducted before payout.

1. Accommodation bookings

For every confirmed accommodation booking completed through the Townzie Platform, a service fee of 10% of the total booking value, or a minimum of R50 ZAR (whichever is greater), is applied.

This fee is automatically deducted from the Host’s payout once the Guest has successfully completed payment.

Example:
If a Guest pays R1,000, Townzie retains R100, and the Host receives R900.

2. Activity bookings

For every confirmed activity booking, a service fee of 10% of the total booking value, or a minimum of R20 ZAR (whichever is greater), is applied.

Example:
If a Guest pays R250, Townzie retains R25, and the Host receives R225.

3. Auction listings

For every successful auction completed through the Platform, a service fee of 10% of the final auction price, or a minimum of R20 ZAR (whichever is greater), is applied.

The fee is deducted from the payout to the Listing Author after the successful bidder has completed payment.

4. Directory listings

Directory Listings are charged at R300 per annum (365 days).

• Fees are payable in advance

• Fees are non-refundable

• Listings expire automatically at the end of the paid period unless renewed

5. Event bookings

For every confirmed event booking, a service fee of 10% of the total booking value, or a minimum of R20 ZAR (whichever is greater), is applied.

6. Local Product and Second Hand sales

For every confirmed sale of a Local Product or Second Hand items, a service fee of 10% of the total sale value, or a minimum of R20 ZAR (whichever is greater), is applied.

7. VAT

Value Added Tax (VAT) may apply to the service fees described above, depending on applicable legislation and Townzie’s VAT registration status.

Where applicable, VAT will be included in or added to the service fee and clearly indicated.

8. Changes to service fees

Townzie reserves the right to update this Service Fee Policy from time to time. Active Listing Authors will be provided with at least 30 days’ notice before any changes take effect.